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IMS Supply

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Customer Service

  • We Will Work With You To Make It Right

    Your satisfaction is our priority. If you have any questions or concerns please contact us.

    • Industrial Manufacturing Services, LLC.
      4577 Patterson Ave. Suite B
      Grand Rapids, MI 49512
    • Phone: (888) 437-6645
    • Email: sales@imssupply.com
  • Shipping & Delivery

    Our goal is to ship your order as soon as possible. In-stock orders placed before 3:30 PM Eastern Time, Monday through Friday will ship the same day the order is placed. If for any reason there is a problem shipping your order we will contact you and work with you to make sure you are completely satisfied.

    View our Full Shipping and Returns Policy

  • Privacy & Security

    We do not sell your information to anyone. In some cases we may need to collect information from you to complete your order such as your address, name and phone number. If your order is filled by one of our partners we may have to disclose some information to the third party partner in order to ship your order. If working with a third party, we will disclose only the absolute minimum amount of information needed to complete the order.

    Our website uses state of the art encryption and we constantly monitor site activity in a proactive approach to securing your information.

    View our Full Privacy Policy

  • Returns & Replacements

    With the exception of products specifically labeled as "for parts or repair", we are happy to accept returns and when possible exchange your products for another one if requested.

    We offer a 14 day return policy on most products sold from IMS.

    View our Full Shipping and Returns Policy

  • Ordering

    In most cases the fastest way to order from us is to use this website, if you prefer you can also order over the phone by calling (888) 437-6645 or email us at sales@imssupply.com.

  • Payment, Pricing & Promotions

    Payment for orders is due when the order is placed. We accept all major US credit cards, PayPal, checks, money orders, ACH debits and wire transfers. We do not accept cash for any orders.

    If paying by check, money order, ACH debit or wire transfer you must call and make arrangements prior to completing your order and your order will be held until your payment has cleared.

    We cannot accept credit cards from outside the United Sates or Canada, sorry.